“Ika Shima Trading Pty Ltd” trading as Rumi on Louth (ROL)
Please read these Booking Conditions carefully as they contain important information about your agreement with Rumi on Louth.
Last updated 9 February 2026
1. Definitions
1.1 “Client” means the person or company making a reservation or booking with ROL and, if there is more than one person or company making the booking, these Booking Conditions bind them jointly and severally.
1.2 “Booking Conditions” means these General Booking Terms and Conditions.
1.3 “ROL” means Rumi on Louth (ACN 34 647 836 342).
2. Formation of Contract
2.1 By making a booking online or issuing instructions to proceed with a booking request, the Client acknowledges that they have read, understood and agree to be bound by these Booking Conditions.
2.2 Reservations are subject to availability and are confirmed only upon receipt of the required deposit.
2.3 A deposit of thirty percent (30%) of the total booking value is required at the time of booking.
2.4 The remaining balance is due no later than sixty (60) days prior to the arrival date.
2.5 Bookings made within sixty (60) days of arrival require full payment at the time of booking.
2.6 Courtesy holds may be granted at ROL’s discretion. A courtesy hold does not constitute a confirmed booking and may be released without notice if payment is not received within the agreed hold period.
2.7 A reservation will lapse automatically if payment is not received by the applicable due date.
2.8 A binding contract is formed only when ROL confirms receipt of payment and issues written confirmation.
2.9 Any requested variation to a booking outside sixty (60) days prior to arrival must be submitted in writing. ROL may accept or decline variations at its discretion. An administration fee of a minimum of $100 AUD per person per variation may apply. Any additional costs arising from a variation must be paid within three (3) days of notification.
2.10 Booking amendments within sixty (60) days prior to arrival are not permitted.
2.11 All bookings are subject to the Booking Conditions in effect at the time the reservation is confirmed.
2.12 Arrival and departure details must be supplied no later than seven (7) days prior to arrival.
3. Payment Policy
3.1 All payments must be made in Australian Dollars (AUD).
3.2 We accept Visa, Mastercard, American Express and direct deposit.
3.3 Credit and debit card payments may attract a surcharge to cover the cost of merchant processing. The applicable surcharge will not exceed the cost of acceptance and will be disclosed at the time of payment. Surcharge rates are subject to change without notice.
3.4 All card surcharges apply per transaction.
4. Cancellations and Refunds
4.1 The Client must notify ROL in writing if it wishes to cancel a booking. Cancellations are effective only upon written acknowledgement by ROL.
4.2 Cancellation fees apply as follows:
(a) If cancellation is received sixty (60) days or more prior to the arrival date, the 30% deposit will be forfeited.
(b) If cancellation is received less than sixty (60) days prior to the arrival date, 100% of the total booking value will be forfeited.
4.3 Refunds, where applicable, may take up to fourteen (14) working days to process.
4.4 No refunds will be given for:
(a) No-shows;
(b) Early departures;
(c) Variations requested within the cancellation period;
(d) A Client being excluded from the property in accordance with these Booking Conditions.
5. Prices
5.1 Prices are based on the confirmed period of stay and may change if arrival or departure dates are altered.
5.2 All prices are quoted in Australian Dollars (AUD) and include Goods and Services Tax (GST).
6. Insurance
6.1 ROL strongly recommends that Clients have comprehensive travel insurance. Insurance should cover, but not be limited to, cancellation fees and loss of deposit or balance payment, damage to and loss of baggage and money, medical and hospitalisation expenses, repatriation or curtailment expenses due to illness, the need to return home because of an unexpected death or illness in the immediate family, evacuation expenses and accidental death or disability.
It is the Client’s sole responsibility to obtain the appropriate insurance cover.
ROL is not liable for any loss or costs incurred due to the Client’s failure to obtain adequate travel insurance, and the Client understands and accepts ROL’s full cancellation fees under these Booking Conditions.
7. Minimum Stay
7.1 There is a minimum stay of two nights for all bookings.
8. Maximum Occupancy
8.1 The property includes four (4) suites, each with a maximum occupancy of two (2) guests. Each suite contains one King bed.
8.2 One (1) one-bedroom suite has a maximum occupancy of two (2) adults, with the option to accommodate one (1) child. This suite includes one King bed and a fold-out sofa with a Queen bed suitable for a child.
8.3 A separate building is available for private retreat bookings and comprises eight (8) rooms, accommodating up to ten (10) guests in total. Room configurations are as follows:
• Two (2) standard rooms with King beds
• Two (2) dorm-style rooms with Queen beds
• Four (4) dorm-style rooms with King Single beds, which may be configured as bunk beds
8.4 The maximum total occupancy across the entire property is twenty-one (21) guests.
9. Child Policy
9.1 ROL welcomes children of all ages. When confirming to stay at ROL, parents/guardians accept all responsibilities for their child.
9.2 Children 16 years and over are considered an adult.
10. Special Dietary Requirements
10.1 As ROL is a remote destination, it is essential to advise of any special dietary requirements in writing at the time of booking. ROL will make every effort to tailor menus accordingly.
11. Communications
11.1 Broadband satellite WiFi internet is available at ROL. Mobile phone coverage is available at ROL although please bear in mind that some service providers network coverage may be limited and patchy. The landline is the best number to provide to family and friends for emergency contact.
12. Resort Regulations
12.1 Check-in and Check-out: Check-in is available from 2:00pm. Check-out is required by 10:00am. Early or late checkout is subject to availability.
12.2 Smoking Policy: All indoor areas, including suites, vehicles, Sealegs, Catamaran and public spaces of Rumi on Louth are strictly non smoking and vaping. Smoking and vaping is permitted in the designated smoking area which is situated 10 metres away from the Samphire restaurant in accordance with South Australian regulations.
12.3 Pet Policy: Pets are not permitted on the island
12.4 Noise Policy: Quiet hours are in effect from 10pm to 8am every day. During these hours, we ask guests to be mindful of noise levels in public areas, hallways, and rooms to ensure a restful experience for everyone.
12.5 Enforcement: ROL reserves the right to deny boarding of vessels, refuse accommodation or require a guest to leave the premises where a breach of these Booking Conditions or the Guest Code of Conduct occurs.
Guests shall comply with all rules, regulations and instructions at Rumi on Louth, including but not limited to security procedures, health and safety procedures and registration requirements.
13. Guest Code of Conduct
13.1 ROL is a private island property committed to providing a peaceful, safe and respectful environment for all guests, staff and contractors.
13.2 Guests must conduct themselves in a manner that does not disturb, endanger or offend other guests, staff, contractors or the natural environment.
13.3 Guests must comply with all reasonable directions provided by ROL staff, including safety, marine, environmental and operational instructions.
13.4 The following behaviour is strictly prohibited:
(a) abusive, aggressive or threatening conduct;
(b) excessive intoxication or disorderly behaviour;
(c) damage to property or interference with resort infrastructure;
(d) use of illegal substances;
(e) unauthorised use of drones, vessels or restricted areas;
(f) conduct that endangers wildlife, vegetation or the natural environment.
13.5 ROL reserves the right, in its sole discretion, to immediately terminate a guest’s stay, deny boarding of vessels, refuse accommodation or remove a guest from the property if a breach of this Code of Conduct occurs.
13.6 In the event of termination of stay due to breach of this Code of Conduct:
(a) no refund will be payable and Clause 4 shall apply;
(b) the guest will be responsible for any additional costs incurred by ROL, including but not limited to transfer arrangements, repairs, cleaning or security;
(c) ROL accepts no liability for any consequential loss arising from removal.
14. Limitation of Liability
14.1 ROL maintains public liability insurance cover of $20,000,000 AUD. Nothing in these Booking Conditions excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other applicable law which cannot be excluded, restricted or modified.
ROL accepts no liability, to the extent permitted by law, for delay in third-party tours or activities, or for loss of, damage to, misdelivery or delay in delivery of luggage.
A safe is available in each room for the storage of valuables as a service to guests; however, ROL will not accept liability for loss or damage to those items.
Guests shall be liable for any loss, damage or personal injury they may cause at ROL.
15. Property Disclaimer
15.1 ROL is located on Louth Island and guests acknowledge that a remote island environment involves inherent risks, including but not limited to marine conditions, wildlife, uneven terrain and weather exposure. Guests participate in activities and move about the property at their own risk. To the extent permitted by law, ROL is not liable for loss, damage, injury or death arising from these inherent risks, except where caused by ROL’s negligence or where liability cannot be excluded under Australian law.
16. Lost Property
16.1 Where items belonging to guests have been found by a member of ROL personnel, and where the owner can be clearly identified, guests will be contacted and any confirmed item returned to them by registered mail. In the event the owner of any found item cannot be identified it will logged and held in secure storage for a period of three months. If after this period the owner of the lost article has not contacted the property or has otherwise been identified, the article will be disposed of. In the event the lost article may be of tangible benefit, the lost article will be given to a local charity organisation after the three month period has lapsed.
17. Force Majeure
17.1 ‘Force Majeure Event’ means any circumstances beyond the reasonable control of ROL (including, without limitation, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, terrorism, insurrection, piracy, civil disturbance, or requisition, sickness, epidemic or pandemic, quarantine, government intervention, weather conditions, alteration or cancellation of scheduled air services or other untoward occurrences). If ROL is affected by a Force Majeure Event, ROL shall notify the Client as soon as reasonably practicable of the nature and extent thereof.
17.2 ROL shall not be deemed to be in breach of these Booking Conditions or otherwise be liable to the Client or any other person, by reason of delay in performance or non-performance, of any of its obligations in these Booking Conditions to the extent that any such delay or non-performance is due to a Force Majeure Event.
17.3 If the Client or ROL are affected by a Force Majeure Event, ROL will be entitled to, and may in ROL’s sole and absolute discretion, vary or cancel the booking, or any component part of the tour. Payment of any refund by ROL to the Client as a result of the non-performance of any of ROL’s obligations due to a Force Majeure Event will remain at its sole and absolute discretion, although ROL will use its reasonable endeavours to reimburse the Client where possible. However, ROL will be entitled to deduct from any refund, the actual and potential costs to ROL of the Force Majeure Event.
17.4 In relation to a Force Majeure Event involving civil unrest or terrorism, once ROL has investigated the prevailing situation as it deems fit, it will remain in ROL’s sole and absolute discretion whether to proceed with the booking. The Client may in such circumstances cancel the booking. However, if after having made all reasonable and proper enquiries, ROL is of the opinion that the booking may proceed, but the Client does not wish to proceed, no refund will be payable to the Client and the provisions of Clause 4 will apply.
18. Weather
18.1 The weather can be unpredictable, at all times we will endeavour to keep to the booked transfer schedule however at times we may need to reschedule due to adverse weather. In the event of rescheduling our friendly team will contact you with as much notice as possible and alternative arrangements will be made.
19. Getting to the Island
19.1 Louth Island is only accessible by one of our amphibious Sealegs vessels. If you suffer from motion sickness or have any worries regarding your travel to the island, we recommend you speak to one of our friendly staff before booking your trip. All passengers of the Sealegs vessels are required to wear a life vest which will be supplied by a ROL staff member when boarding the vessel. Sealegs transfers must be booked at least 7 days before the date of arrival.
19.2 Transfers from the Port Lincoln Airport to Louth Bay are provided by ROL and must be booked at least 7 days before the date of arrival.
19.3 ROL reserves the right to reschedule or delay transfers where required for safety, weather or operational reasons.
20. Disability Access
20.1 Due to the island environment and existing building design, our suites, apartment and Retreat accommodation are not wheelchair accessible at this time and require access via stairs and/or uneven outdoor surfaces.
20.2 Samphire Restaurant is accessible, and some guest experiences and activities may be accessible depending on conditions and the specific activity. Please contact us prior to booking so we can confirm suitability based on your needs and the current conditions.
20.3 Accessibility improvements are planned as part of future renovations, however no confirmed timeline is available at this stage.
20.4 Where possible, we are happy to discuss transfers and on-island logistics in advance. Any assistance or transfers are subject to operational and weather conditions and must be arranged prior to arrival.
21. Misprint
21.1 We reserve the right to correct any printing and display errors on the website or howsoever advertised through, social media, and other marketing campaigns.
22. Complaints/Dispute Resolution
22.1 Clients who have any cause for complaint must immediately notify ROL, where possible in writing to indulge@rumionlouth.com.au , to give ROL the opportunity to remedy the complaint.
22.2 ROL will not accept any responsibility for complaints received more than 14 days after the occurrence of an event leading to the complaint.
22.3 Both ROL and the Client will use alternative dispute resolution procedures to resolve disputes prior to resorting to legal proceedings.
23. Privacy
23.1 ROL requires certain information about the Client to provide the tour and other services. Without this information, ROL will not be able to accept the Client’s booking for a tour.
23.2 ROL may disclose the Client’s personal information to its Suppliers for the purpose of arranging and booking the Client’s tour. The Client’s information may also be disclosed to related companies of ROL, and to agents, contractors and service providers who act on behalf of ROL or who provide goods or services to ROL. ROL may use the Client’s information to inform them of additional products and services which may be of interest. The Client may notify ROL’s Privacy Officer at any time if they no longer wish to receive this material.
23.3 The Client may request access to any personal information that ROL holds about them (although some requests may be denied in certain circumstances).
23.4 Before providing ROL with details about another individual, the Client must ensure that the individual is aware of:
(a) the proposed disclosure of their information to ROL and the purposes for which the information is collected and used by ROL; and
(b) the individual’s ability to request access to the information ROL holds about then under the Privacy Act.
24. Governing Law
24.1 These Booking Conditions are governed by the laws applicable in the State of South Australia and each party submits to the jurisdiction of the court of the State of South Australia.